Politique de confidentialité
Privacy Policy – Velora
Last updated: September 18, 2026
Velora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (collectively, the “Services”). Velora is a Shopify-powered store, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences made from this personal information, depending on how you interact with the Services, where you reside, and to the extent permitted or required by applicable law:
Contact information, including your name, address, billing address, shipping address, telephone number, and email address.
Financial information, including credit card numbers, debit card numbers, bank account information, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Your communications with us, including information you provide in your communications with us, such as when you submit a customer service inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, including how and when you access or interact with them.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, customizing, and improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, process your orders, remember your preferences and the items you are interested in, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate potential returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or other access credentials with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your requests, provide effective services, and maintain our business relationship with you.
Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, and to enforce our terms or policies or investigate potential violations of them.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:
With Shopify, service providers, and other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, and order processing and fulfillment.
With business and marketing partners to provide you with marketing services and advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to request that we do not share information about you for the purpose of showing you targeted advertisements and marketing content based on your online activity across different merchants and websites. You may exercise your rights to opt out of these uses here.
When you instruct us, submit a request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more generally within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy filing, to comply with any applicable legal obligation, including in response to subpoenas, search warrants, or similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.
Our Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than the country where you reside, in order to provide and improve the Services.
In addition, to protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our Store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.
For more information about Shopify’s use of your personal information and the rights available to you, you can consult Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of information found on these websites.
Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restriction regarding its use by us or a third party.
The inclusion of these links does not, by itself, imply any endorsement of the content of these platforms or their owners or operators, unless otherwise stated on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information provided below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information, as those terms are defined under applicable law, relating to individuals under 16 years of age.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce any applicable contract or policy.
Your Rights and Choices
Depending on where you reside, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.
Right of access / right to information. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request the deletion of personal information we hold about you.
Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that it be transferred to a third party, in certain circumstances and with certain exceptions.
Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising,” as defined by applicable privacy laws.
You may exercise your rights to opt out of these uses here. Please note that if you access our website with the Global Privacy Control preference signal enabled, depending on where you reside, we will automatically treat this as an opt-out request for the device and browser you use to access the website.
If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account.
To learn more about Global Privacy Control, you can visit the Global Privacy Control website. Except for Global Privacy Control, we do not recognize other Do Not Track signals that may be sent from your web browser or device.
Managing communication preferences. We may send you promotional emails. You can opt out of receiving them at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, such as emails regarding your account or orders you have placed.
If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may also have the following rights in addition to the rights listed above:
Right to object to and restrict processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
Right to withdraw consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.
You may exercise these rights through the applicable options provided on the Services or by contacting us using the contact information provided below.
For more information about Shopify’s use of your personal information and the rights you may have, including rights relating to data processed by Shopify, you can consult Shopify’s Privacy Policy.
We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your requests, within the limits provided or permitted by applicable law.
Where permitted by applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we may require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us.
We will respond to your request within the time period required by applicable law.
Complaints
If you wish to make a complaint regarding our processing of your personal information, please contact us using the contact information provided below.
Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact information provided below or by filing a complaint with the appropriate data protection authority in your region.
For the EEA, you can find a list of data protection supervisory authorities through the appropriate official resources.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you reside.
If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or, where applicable, an equivalent agreement issued by the competent UK authority, unless the data transfer is made to a country recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice in accordance with applicable law.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:
Velora
Email: velorafr@icloud.com
Phone: tel:+44 20 7946 0958
Address: 10 Downing Street, London SW1A 2AA, United Kingdom
For the purposes of applicable data protection laws, Velora is the controller of your personal information.