Politique de remboursement
Return & Refund Policy – Velora
At Velora, we want you to be completely satisfied with your order.
Right of Withdrawal
You generally have 14 days from the date you receive your order to exercise your right of withdrawal, in accordance with applicable regulations.
To request a return, please contact us at:
Please include your order number and the reason for your return request.
Return Conditions
Products must be returned in a condition that allows them to be resold. They must not have been used beyond what is necessary to check their nature, characteristics, and functionality.
Return Shipping Costs
Unless the return is required because the product is defective, incorrect, or due to an error on our part, the direct cost of returning the product may be paid by the customer where permitted by applicable law.
Refunds
Once we receive and inspect the returned product, the refund will be issued in accordance with applicable regulations and, in principle, using the same payment method used for the original purchase.
Contact
Velora
Email: velorafr@icloud.com
Phone: +44 20 7946 0958